Home Builder Consulting – NexGenHomeConsulting

Home Building Consulting Services

We understand the challenges home builders face.

Consulting is the cornerstone of our of our Customer Experience Services and is designed for builders large and small to get all departments operating seamlessly to deliver memorable customer experiences.

Customer Journey Mapping

Bring together your team to see the customer journey from the home buyer’s perspective, across all touchpoints. This helps you understand the experience you’re delivering and see the path to improvement. read more »

Voice of the Customer

Most home builder surveys are done at closing when it’s too late for action. We’ll help you collect data proactively throughout the buyer journey, then actually make sense out of it. We’ll also help your team stay accountable for implementing positive, customer-centric change. read more »

Online Sales Consultant Program

We’ve built and grown some of the most successful online sales programs in the industry. We will guide you through the process and share valuable resources, whether you’re starting from scratch, or taking your program to the next level. read more »

New Home Sales Consulting

Let us help you take your sales experience to the next level by building trust with prospects and guiding them through the process. Our CX-focused sales coaching will not only result in more sales but better follow-up and improved customer experience.

Company Vision Alignment

Tap into our industry expertise and ensure your vision for customer service resonates with the entire team. We’re a guide you can trust to improve the experience of buying, building, and living in a new home.

Employee Engagement

Create a culture of doing right by the customer and empower your employees to contribute. We’ll assess your company culture and create a program that results in happier employees, happier customers, and lower turnover.