home-builder-surveys – NexGenHomeConsulting

Customer satisfaction surveys for home builders

Increase referrals and reduce defects with top customer satisfaction surveys for builders built by industry experts.

With BuilderCX™ powered by Qualtrics, you get a true Voice of the Customer Program that proactively measures home buyer sentiment and identifies key drivers of customer satisfaction at all major touchpoints in the customer journey.

BuilderCX is a Voice of the Customer (VoC) Program that enables you to:

1. Collect survey data throughout the complete customer journey, not just after closing.
2. Empower everyone in the organization to take action on what matters most to your customers (a dashboard for every department)
3. Identify key drivers of satisfaction and departments that are underperforming.
4. Understand the moments-of-truth that have the biggest impact on your bottom line. Capitalize on referral opportunities with your most loyal customers.
Ask the right questions at the right time, so you can identify problems before they happen.

Whether your buyer prefers text, email, or calls, you’ll get the best response rates when you send your surveys while they’re still “in the moment” instead of after they’ve closed.

Customer reviews are disrupting the industry. You need a way to listen to your buyers and act on their feedback.

The business of selling, building, and servicing a new home is a lengthy process, with many moving parts. When something goes wrong, it can have a domino effect, causing buyers to go off the rails. You need to be able to identify problem areas before they create angry customers.

Don’t settle for overall satisfaction scores, surveyed at closing when it’s too late to act on them. You need to keep your finger on the pulse of the entire experience in order to provide actionable data to leadership as well as the front lines.

With BuilderCX, Bokka’s customer satisfaction survey solution for home builders, you get a clear view of which parts of your process bring joy and confidence to buyers, and which are at risk for intervention. Built specifically for the new home construction industry by experts at the Bokka Group, these pre-built customer satisfaction surveys allow you to monitor your customer experience at moments that matter most to buyers.

Everything you need to get your program up and running…

Prebuilt customer surveys and dashboards for builders, including:

HIGH-PERFORMING SURVEYS: Collect feedback with pre-designed customer satisfaction surveys developed by industry experts and validated by leading builders.
EASY-TO-USE DASHBOARDS provide the right information to the right people at the right time – so you can take action. Role-and department-based dashboards quickly identify customer insights by stage of the journey, community, or product type.
SIMPLIFIED KPI’s for ease of benchmarking. Key drivers help you prioritize your actions and focus on those that matter most.

Want to learn more?

If you’d like to learn more about BuilderCX pricing or are interested in a demo, just give us a few details about yourself and we’ll get in touch.